Return Policy

Shipping
If you select to pick-up merchandise, we will send you contact and address details of our authorized distributor nearest to your location.  Please contact the distributor directly to make arrangements.

If you select to have merchandise delivered to your location, we will be pleased to provide you with an on-line quote for delivery by our distributor or by common carrier. Depending on carrier and distance, crating may also be required.  The standard freight quote we provide is for dock service or delivery to the nearest accessible point at your address.  You are responsible to take merchandise off the truck.  If you require special services, such as guaranteed delivery period, scheduled drop-off, lift-gate, or inside delivery, you must request this at the time of your order.  Otherwise, all additional freight charges are your responsibility to be paid directly to the carrier.

We make every effort to ship your order within 48 hours of order.  This period does not include weekends or holidays.  If we need additional time to prepare your order, we will notify you accordingly prior to shipment.

Damaged Goods
Can-Bramar Ltd. and its authorized distributors carefully check merchandise  to be free from damage prior to shipment.

If you have received freight that is short or damaged, you may refuse delivery of the damaged items.  If you accept delivery, it is your responsibility to indicate "damage" or "shortage" (using these specific terms and explaining in detail) on the delivery receipt before the driver leaves.  The driver should give you a reasonable amount of time to inspect the merchandise.  You must make sure that the driver signs both copies of the delivery receipt.   

The carrier is responsible to reimburse you for goods that have been damaged and lost in transit.  Concealed damage, which is damage discovered after the delivery receipt has been signed, is reimbursed at the discretion of the carrier, and the carrier normally takes only partial responsibility.  To receive full reimbursement from the carrier, it is your responsibility to carefully check received items and indicate "damage" or "shortage" on the delivery receipt (as instructed above) before the driver leaves.

Guarantee and Return Policy
Can-Bramar Ltd. and its associated distributors offer a 100% satisfaction guarantee on goods purchased from this web-site.  Returned merchandise must be in new condition, undamaged, and in original packaging.  You may return the merchandise  within 7 days for a 100% refund of the merchandise cost.  Return of merchandise after 7 days and within 30 days is subject to a 20% re-stocking fee.  After 30 days, returns are not accepted.  In order to return a product, you must first contact us by email or by our help-line and obtain a Return Authorization Number (RAN).  Refunds apply to merchandise cost only and do not apply to crating or freight costs.  All returns must be sent freight pre-paid.  Refund is made upon receipt of returned merchandise in new, unused, and undamaged condition as determined by Can-Bramar Ltd. or its authorized distributor.